Refund Policy
A legal disclaimer
Last updated: 04/08/2025
CNG Locksmith Services aims to provide fair, transparent, and professional service at all times. This Refund & Cancellation Policy explains how refunds, cancellations, and call‑out charges are handled.
1. Call‑Out Fees
A call‑out fee may be charged when:
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A locksmith has been dispatched to your location, and
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You cancel after the locksmith is already en route, or
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The locksmith arrives but cannot gain access due to incorrect information, lack of access, or the customer not being present.
Call‑out fees are non‑refundable once the locksmith has attended the property.
2. Cancellations
Before the locksmith is dispatched
You may cancel free of charge.
After the locksmith is dispatched
A call‑out fee may apply to cover travel time and costs.
Missed appointments
If you are not present at the agreed time and location, a call‑out fee may be charged.
3. Refunds for Parts
Faulty parts
If a part supplied and fitted by us is found to be faulty within the warranty period, we will replace it free of charge.
Non‑faulty parts
Once a part has been installed, refunds cannot be issued unless the part is defective.
Customer‑supplied parts
We do not offer refunds or guarantees on parts supplied by the customer.
4. Refunds for Labour
Labour charges are non‑refundable once work has been completed. If you believe work has not been carried out to a reasonable standard, please contact us and we will assess the issue promptly.
5. Warranty
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All new parts supplied by us include a manufacturer’s warranty.
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Workmanship is guaranteed for a reasonable period unless otherwise stated.
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Warranty does not cover damage caused by misuse, forced entry, or unrelated mechanical failure.
6. Non‑Refundable Situations
Refunds will not be issued when:
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The issue is caused by pre‑existing damage
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The customer changes their mind after work has begun
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The customer requests forced entry, which may cause unavoidable damage
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The problem reoccurs due to unrelated issues (e.g., door alignment, frame movement, weather‑related swelling)
7. How to Request a Refund
If you believe you are entitled to a refund, please contact us with:
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Your name
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Service address
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Date of service
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Description of the issue
We aim to respond within 48 hours.
8. Contact Us
CNG Locksmith Services Email:
Phone:
07356234515
Location:
Basingstoke, Hampshire, UK
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.